Privacy Policy
Last updated: December 14, 2025
This Privacy Policy explains how Trading Risk Lab (“we”, “us”) collects, uses, and protects your personal data when you use our website and tools.
1. Who we are and how to contact us
- Operator: Trading Risk Lab is operated by [Your Legal Name or Company Name], based in [Country].
- Privacy contact: If you have questions about this Privacy Policy or your personal data, contact us at [privacy email address].
2. Data we collect
Account data
Such as your email address, password (stored in hashed form), display name (if provided) and base currency preference.
Subscription and billing data
Such as plan type, billing history, and partial payment information. Full card details are handled by our payment provider (e.g., Stripe) and are not stored by us.
Usage data
Such as pages you visit, buttons you click, and basic technical information (browser type, device, approximate region) to help us improve the Service and keep it secure.
Support data
Information you provide when you contact us for support or feedback.
No broker or exchange credentials
We do not request or store your broker or exchange login details or API keys.
3. How we use your data
We use your data to:
- Provide and maintain the Service, including account access and core features.
- Process your subscriptions and payments.
- Respond to your questions and support requests.
- Monitor performance, fix errors and improve the Service.
- Send essential service updates, such as changes to Terms, Privacy Policy or important product updates.
- Send optional marketing messages (such as newsletters) if you have chosen to receive them. You can opt out at any time.
4. Legal bases for processing (GDPR)
If you are in the European Economic Area (EEA), the UK or similar jurisdictions, we rely on the following legal bases when processing your personal data:
- Performance of a contract — for example, when we provide the Service you signed up for.
- Legitimate interests — for example, to improve the Service, prevent fraud, and protect the security of accounts, where these interests are not overridden by your rights.
- Consent — for example, when you choose to receive marketing emails or accept non-essential cookies. You can withdraw your consent at any time.
7. International transfers
- Some of our service providers may be located outside your country or outside the European Economic Area.
- Where we transfer personal data internationally, we take steps to ensure an appropriate level of protection, such as using standard contractual clauses or equivalent safeguards, as required by law.
8. Data retention
- We keep your personal data only as long as necessary for the purposes described in this Policy, including to meet legal, accounting or reporting requirements.
- For example, we keep account data while you have an active account and for a reasonable period afterwards, unless you request deletion or we are required to keep it longer by law.
- We may keep aggregated or anonymized data (which does not identify you) for longer periods to help us understand and improve the Service.
9. Your rights (including GDPR)
Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request that we correct inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or request restriction of certain processing.
- Request a copy of your data in a portable format.
- Withdraw consent where we process your data based on consent (for example, for marketing).
To exercise these rights, contact us at [privacy email address]. We may need to verify your identity before completing your request.
If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.
10. Security
- We use reasonable technical and organizational measures to protect your personal data, including encryption in transit and hashed storage of passwords.
- However, no system can be completely secure. You are responsible for keeping your password and account details confidential.
11. Changes to this Privacy Policy
- We may update this Privacy Policy from time to time.
- We will post the updated version on this page and update the “Last updated” date. In some cases, we may also notify you by email or via the Service.
12. Contact and complaints
- If you have questions or concerns about this Privacy Policy or your personal data, contact us at [privacy email address].
- You may also have the right to lodge a complaint with a data protection authority, particularly in the country where you live, work or where you believe your rights have been violated.
Questions about your privacy?
We’re committed to protecting your data. Contact us if you have any questions or want to exercise your privacy rights.